Terms and Conditions for Website Design Development

At the time of proposal, EBC Designs will provide the customer with a written estimate or quotation by email in the form of a PDF. 

A copy of the written estimate or quotation will outline the work you would like us to carry out.

If you are happy with those terms we will send you an invoice where you will pay a non refundable 50% deposit of the agreed work for us to commence. This payment is confirmation that you would like us to undertake the work and that you agree to our terms and conditions.

For the avoidance of doubt, the EBC Designs Terms & Conditions are what govern the job.

Charges for design services to be provided by EBC Designs will be set out in the written estimate or quotation that is provided to the customer. At the time of the customer’s signed acceptance of this estimate or quotation, indicating acceptance of the Terms & Conditions, a non-refundable payment of 50% of the quoted fee will become immediately due.

Unless agreed otherwise with the Client, all design services require an advance payment of a minimum of fifty (50) percent of the project quotation total before the work commences or is supplied to the Client for review. The remaining fifty (50) percent of the project quotation total will be due upon completion of the work prior to upload to the server or release of materials.

We will supply proofs and PDF files as appropriate for printing, or other graphic files as detailed in the job scope or request.

Charges for design work do not cover the release of our copyright design source files, including but not restricted to indd, psd, AI, png, fla or other source files or raw code; if the Client requires these files for transfer to an in-house or other designer, they will be subject to a separate quotation or ‘buy-out’ charge.

Charges for any additional services requested during the project that are over and above the estimated time or out of scope, will become fully payable (100% of the quoted amount) at the time of estimate or quotation acceptance.

For the work you are asking EBC Designs to commence will be outlined in the form of a PDF quote. If you are happy and want to commence we will email you an invoice. Payments received from the customer will show that the customer has agreed to our terms and conditions.  All Payments are Non-Refundable.

Any invoice queries must be submitted by email within 7 days of the invoice date.

Accounts which remain outstanding for 7 days after the date of invoice, will incur late payment interest charge at the Bank of England Base Rate plus 8% on the outstanding amount from the date due until the date of payment. Additionally, websites we are hosting will be suspended 7 days after your hosting due date if payments have not been received.

Payments may be made by BACs or an online transfer, 

Publication and/or release of work done by EBC Designs on behalf of the client, may not take place before cleared funds have been received.

An account shall be considered default if it remains unpaid for 7 days from the date of invoice. EBC Designs shall be entitled to remove EBC Designs and/or the customer’s material from any and all computer systems, until the amount due has been fully paid. This includes any and all unpaid monies due for services, including, but not limited to, hosting, domain registration, search engine submission, design and maintenance, sub-contractors, printers, photographers and libraries.

Removal of such materials does not relieve the customer of its obligation to pay the due amount.

Customers whose accounts become default agree to pay all EBC Designs reasonable legal and accounting expenses and third party collection agency fees in the enforcement of the debt and these Terms and Conditions.

By supplying text, images and other data to EBC Designs for inclusion in the customer’s website or other medium, the customer declares that it holds the appropriate copyright and/or trademark permissions. The ownership of such materials will remain with the customer, or rightful copyright or trademark owner.

Any artwork, images, or text supplied and/or designed by EBC Designs on behalf of the customer, will remain the property of EBC Designs and/or its suppliers unless otherwise agreed in writing. A licence for use of the copyright material is granted to the customer solely for the project defined in the scope or request and not for any other purpose.

The customer may request in writing from EBC Designs, the necessary permission to use materials (for which EBC Designs holds the copyright) in forms other than for which it was originally supplied, and EBC Designs may, at its discretion, grant this and may charge for the additional usage. Such permission must be obtained in writing before any of the aforesaid artwork, images, text, or other data is used.

Any software, code, plugin or other third party material used in a web or digital project remains the property of the creator and any ongoing licence fees or fees for upgrades are the responsibility of the client, not EBC Designs.

By supplying images, text, or any other data to EBC Designs, the customer grants EBC Designs permission to use this material freely in the pursuit of the design.

Should EBC Designs, or the customer supply an image, text, audio clip or any other file for use in a website, multimedia presentation, print item, exhibition, advertisement or any other medium believing it to be copyright and royalty free, which subsequently emerges to have such copyright or royalty usage limitations, the customer will agree to allow EBC Designs to remove and/or replace the file on the site.

The customer agrees to fully indemnify and hold EBC Designs free from harm in any and all claims resulting from the customer in not having obtained all the required copyright, and/or any other necessary permissions.

The customer agrees that changes required over and above the estimated work, or in addition to the agreed scope, or where the client makes changes to the supplied copy or changes required to be carried out after acceptance of the draft design, will be liable to a separate charge.

The customer also agrees that EBC Designs holds no responsibility for any amendments made by any third party, before or after a design is published.

Any design, copywriting, drawing, idea or code created for the customer by EBC Designs, or any of its contractors, is licensed for use by the client on a one-time only basis and may not be modified, re-used, or re-distributed in any way or form without the express written consent of EBC Designs and any of its relevant sub-contractors.

All design work – where there is a risk that another party make a claim, should be registered by the client with the appropriate authorities prior to publishing or first use or searches and legal advice sought as to its use.

EBC Designs will not be held responsible for any and all damages resulting from such claims.

EBC Designs is not responsible for any loss, or consequential loss, non-delivery of products or services, of whatever cause. The customer agrees not to hold EBC Designs responsible for any such loss or damage.

Any claim against EBC Designs shall be limited to the relevant fee(s) paid by the customer.

The client agrees to EBC Designs definition of acceptable means of supplying data to the company.

Text is to be supplied to EBC Designs in electronic format as standard text (.txt), MS Word (.docx)  or via e-mail / FTP or shared folder.

Images which are supplied in an electronic format are to be provided in a format as prescribed by EBC Designs via e-mail / FTP. Images must be of a quality suitable for use without any subsequent image processing, and EBC Designs will not be held responsible for any image quality which the client later deems to be unacceptable.

EBC Designs cannot be held responsible for the quality of any images which the client wishes to be scanned from printed materials.

Additional expenses may be incurred for any necessary action, including, but not limited to, photography and art direction, photography searches, media conversion, digital image processing, or data entry services, colour correction and alteration of images

Any indication given by EBC Designs of a design project’s duration is to be considered by the customer to be an estimation. EBC Designs cannot be held responsible for any project over-runs, whatever the cause. Estimated project duration should be deemed to be from the date that cleared funds are received by EBC Designs for the initial payment or by date confirmed in writing by EBC Designs.

The client agrees to allow EBC Designs all necessary access to computer systems and other locations, as required, in order to complete a website project and until all due funds are cleared, including the necessary read/write permissions, usernames and passwords.

The customer also agrees to allow EBC Designs access to any computer systems, usernames and passwords required to remove data and/or sites for failure to comply with these Terms and Conditions.

The customer agrees to supply EBC Designs with all necessary materials, electronic, or otherwise, required to create and complete the project, and to supply them in a timely manner.

EBC Designs considers the design project complete upon receipt of the customer’s signed Approval form or signoff email. Other services such as printing, display panel production, filmwork, website uploading, publishing etc either contracted on the client’s behalf constitute a separate project and can be treated as a separate charge.

EBC Designs require that a template is approved by the customer before coding of a site commences. Once the template(s) for the web site are approved by the customer, coding will commence; any changes to navigation items, colours, structure or content that require changes to the template will incur an additional charge.

Once web design is complete, EBC Designs will provide the customer with the opportunity to review the resulting work. EBC Designs will make one set of minor changes at no extra cost within 14 days of the start of the review period. Minor changes include small textual changes and small adjustments to placement of items on the page. It does not include changes to images, colour schemes or any navigation features. Any minor changes can be notified to EBC Designs by e-mail.
EBC Designs will consider that the client has accepted the original draft, if no notification of changes is received in writing from the customer, within 14 days of the start of the review period.

EBC Designs offers a hosting service through an out-sourced dedicated server. EBC Designs does not guarantee continuous service and will accept no liability for loss of service, whatever the cause.

EBC Designs may request that clients change the type of hosting account used if that account is deemed by EBC Designs to be unacceptable because of poor service, lack of bandwidth or in any other way insufficient to support the website. Fees for hosting on EBC Designs dedicated server are due at the commencement of any period of service and are non-refundable.

The Client agrees to pay EBC Designs invoices within 7 days of invoice due date. If invoices are not settled in full by then, the Client will without prejudice to its other rights and remedies (including the right to suspend the Services) be liable to pay interest on any sum outstanding from the due date for payment at the annual rate of 6% above the base lending rate from time to time of Barclays Bank plc accruing on a daily basis until payment is made whether before or after any judgement.

All sums payable to EBC Designs under the Agreement must be paid in full with no set off or deduction.

Fees due to third party hosting organisations are the responsibility of the client and EBC Designs are not liable for their payment, nor for the renewal of domain names, which are the sole responsibility of the customer / domain owner.

EBC Designs has the right to reject or refuse service to a customer if EBC Designs does not think that you are right for their business. Whether you are  a new or existing customer we can end your service with a formal notice by initially by telephone or by email. However, a formal written email will be sent to you outlining that your service will terminate within a given timeframe, allowing you to find alternative providers. A full backup of your service will be emailed to you so that you can receive your data up to the time that your service was terminated. Any loss of data after that point is your responsibility and has nothing to do with EBC Designs.

EBC Designs cannot guarantee the availability of any domain name. Where EBC Designs is to register a domain name on behalf of a client it will endeavour to do so but the client should not assume a successful registration.

Due to the infinite number of considerations that search engines use when determining a site’s ranking, EBC Designs cannot guarantee any particular placement. Acceptance by any search engine cannot be guaranteed and when a site is accepted, the time it takes to appear in search results varies from one search engine to another. Rankings will also vary as new sites are added. EBC Designs recommend that customers use a professional SEO company and are happy to provide details of such companies, but accept no responsibility for their services.

The customer agrees to allow EBC Designs to place a small credit on printed material exhibition displays, advertisements and/or a link to EBC Designs own website on the customer’s website. This will usually be in the form of a small logo or line of text placed towards the bottom of the page.
The customer also agrees to allow EBC Designs to place websites and other designs, along with a link to the client’s site on EBC Designs own website for demonstration purposes and to use any designs in its own publicity and portfolios.

EBC Designs will not include in its designs, any text, images or other data which it deems to be immoral, offensive, obscene or illegal. All advertising material must conform to all standards laid down by all relevant advertising standards authorities. EBC Designs also reserves the right to refuse to include submitted material without giving reason. In the situation where any images and/or data that EBC Designs does include in all good faith, and subsequently discovers is in contravention to such Terms and Conditions, the customer is obliged to allow EBC Designs to remove the contravention without hindrance, or penalty. EBC Designs is to be held in no way responsible for any such data being included.

Cancellation of orders may be made by telephone contact, or by e-mail. The client will then be invoiced for all work completed over and above the non-refundable deposit that will have been made at the time of first ordering. The balance of monies due must be paid within 30 days. Please note: any cancellation which is not formally confirmed in writing and received by EBC Designs within 14 days of such instruction being issued, will be liable for the full quoted cost of the project.

EBC Designs makes no warranties of any kind, express or implied, for any and all products and/or services that it supplies. EBC Designs will not be held responsible for any and all damages resulting from products and/or services it supplies. EBC Designs is not responsible for any loss, or consequential loss of data, or non-delivery of products or services, of whatever cause. While we take reasonable steps to investigate the materials we recommend, we accept no responsibility for the performance or quality of materials or any consequential loss arising from their failure. The customer agrees not to hold EBC Designs responsible for any such loss or damage. Any claim against EBC Designs shall be limited to the relevant fee(s) paid by the customer.

EBC Designs reserves the right to use the services of sub-contractors, agents and suppliers and any work, content, services and usage is bound by their Terms and Conditions. EBC Designs will not knowingly perform any actions to contravene these and the client also agrees to be so bound.

EBC Designs and its clients agree to comply with Printers Terms and Conditions which include disclaimers for non-completion on time and the flexibility to supply quantities within 10% of the total ordered. EBC Designs recommend that if an exact quantity is required, then 10% extra is added to the quantity and extra time made available should the job be delayed.

These Terms and Conditions supersede any previous Terms and Conditions distributed in any form. EBC Designs reserves the right to change any rates and any of the Terms and Conditions at any time and without prior notice

The placement of an order for design and/or any other services offered by EBC Designs, by email, verbally or in writing, is deemed to be acceptance of these terms and conditions, which are freely available at www.ebc-designs.com.

An estimate validated by the customer’s telephone acceptance or by email, constitutes acceptance of the estimate or quotation and agreement to comply fully with all the Terms and Conditions and forms a Contract for Business between the signatory and EBC Designs.